A Manufacturer’s Playbook for Evidence-Based Quality Management Optimization

A robust quality management system (QMS) is merely a basic requirement – it affords a company the opportunity to exist and compete. However, when executives are presented with a quality cost report for the first time, they are often bewildered by how high their cost of quality is.

Quantifying quality-related costs can be a challenge, as they include a wide range of activities that involve many departments within an organization. To get the most out of their quality systems, executives should have a thorough understanding of the intricacies behind quality costs, and the ability to make data-driven improvement decisions. Readers will also learn about:

• Identifying the most significant quality problems
• Shifting from a paper-based system to an automated system
• Measuring the return on investment of a quality system
• Deconstructing quality costs to ensure resources are allocated strategically