Transformed Insurers Achieve More by Applying an Omnichannel Approach

Innovation initiatives have taken the insurance sector by storm. Over the last several years, insurers have raced to digitalize their sales, distribution, policy administration, and claims management processes. Despite this widespread enthusiasm, such investments often fail to provide the value insurers expect.

This white paper will delve into why improvement programs so often fail and provide insights into how change leaders can maximize their organization’s chances of success.

It will also:

  • Explain why “going omnichannel” is the only way to ensure a value-add initiative
  • Distinguish between multichannel and omnichannel programs
  • Make a case for why engaging a strategic partner like Gerent can be beneficial to organizations that have struggled to reap value from their investments